I brought my 2015 elan travel in for an oil change, and I didn't have an appointment. The man behind the counter told me that wouldn't be a problem. I also told him that I had received an email from them for an oil change for $11.95, however, I had accidentally deleted it. I really did expect them to honor it,because after all, it was my fault. To my surprise, he honored that price. They have always been very professional and customer friendly. I will definitely come back, and recommend them to my friends and family.