I called and scheduled an appointment for an oil change. Due to circumstances beyond my control I was unable to make my appointment. After explaining this to the store employee he went above and beyond toget me an appointment a couple hours later. When I arrived I was greeted with a smile and outstanding personality. I was in and out in less than 30 min. At no time was I made to feel like I was a burden. The staff at repair one should showed a very favorable opinion of your business. You should've proud to have people of such caliber working for you